Amount debited twice-via pay on delivery and payment via debit card (SMS link) and not yet refunded by amazon india

Name of Complainant Taniya Asman
Date of ComplaintNovember 21, 2021
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Taniya Asman:

For order Id 408-9495602-2553144, dated 02.07.2021 amount was debited twice via pay on delivery and card payment via SMS link. I have complained it with bank and as per acquiring bank payment was successful. Then contacted customer care and I have been misleaded several times with false statements, again I have mailed [email protected] and I got no response, and finally mailed as per their escalation matrix to [email protected], [email protected], [email protected] , all in vain and got no response. I still couldn’t come with the terms amazon could be so unprofessional and can behave like a cheap company whose foundation is based on heist of people’s Money. And I think people should be aware of the such incidents. Highly disappointed and I feel like cheated.

Image Uploaded by Taniya Asman:

Amount debited twice-via pay on delivery and payment via debit card (SMS link) and not yet refunded by amazon india

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