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Amount debited my account not credited to merchant, Refund not done buy Lazypay bank team (RESOLVED)

Name of Complainant Manjunatha A R
Date of ComplaintDecember 22, 2022
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by Manjunatha A R:

Dear All

I made two transaction on Nov 14th amount of Rs.1100 /- both tranction
Below the transaction nos .
1) TXN291044240
2) TXN291044801

TXN291044240 this id amount not refunded which was failed transaction amount debited by lazy pay and not credited to merchant account merchant (Go-mechanic)give evidence also and attached screenshot same.

TXN291044801 this id refunded 1100rs by merchant side refund. Refund transaction id no is TXN291497946.
kindly check screenshot of both transaction and merchant ( GO-MECHANIC)given confirmation.

There is no RNR No generated due to amount not credited to merchant account.

Now both are not accepting to refund the amount.

Manjunatha A R
Mob. 9632541205
Email- manjunathr33@gmail.com

Image Uploaded by Manjunatha A R:

One thought on “Amount debited my account not credited to merchant, Refund not done buy Lazypay bank team (RESOLVED)

  1. Hi Manjunatha,

    Greetings of the Day!

    We have received your complaint regarding “Refund not received against the transaction- TXN291044240 and TXN291044801 against this we would like to inform you that refund has been successfully done against the transaction -:TXN291497946 and TXN302256591 on 24th Dec 2022.

    Further we would like to inform you that we recommend not to share your OTP, Passwords with anyone as this could lead to unauthorized access to your account.

    Hence, we humbly submit that your complaint related to your account now stands resolved.

    Thanks Regards,
    Nodal Officer
    PayU Finance India Private Limited

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