I have made a transaction paying my PAYTM POSTPAID bill amount for the sum of INR 265/- to PAYTM on 13th December’18 and on the same day your tremendous auto debit option has also worked and twice the amount got debited from my account, FIRST TELL ME ONE THING WHY YOUR AUTO DEBIT OPTION IS BEING INITIATED EVEN IF THE CUSTOMER HAS PAID THE BILL AMOUNT, ACCORDING TO MY KNOWLEDGE THE AUTO DEBIT OPTION HAS TO WORK ONLY IF THE CUSTOMER HAS NOT PAID THE BILL AMOUNT, SEEMS SOME ISSUE WITH YOUR APP wherein on the other day I got a notification from you guys stating that the amount would be reversed back in to my account within a maximum of 10 working days and its been more than a month and yet I am waiting for your reversal amount, lets see how long it takes.

With regards to my query I have raised a complaint with your support via the one and only PAYTM mobile application and got a first revert that the amount has been reversed and it would credited back within some mentioned working days, but after some conversation I got another reply that it would be adjusted against my next month POSTPAID bill, I was confused that I have contact PAYTM or it is some other support, Obviously a customer mind would think in this way only because for each and every day your answers are being updated but not the service

Further the main part of your support experience is very adorable that when a complaint or issue is being raised by a customer you guys have to make sure that the issue is being rectified and then close the customer’s case, but you people from PAYTM think that if the customer doesn’t responds you can go-ahead and finish the issue, actually it doesn’t works in that way, for a reference you can look in to my complaints which I have raised through your support assistance in mobile application thrice and the same instance had happened.

ON THE OTHER HAND, I CALLED YOUR SUPPORT TEAM THROUGH PHONE CALL AND SPOKEN TO ONE OF YOUR SUPPORT EXECUTIVE I GUESS IT IS MR. JITENDAR, HE CONVERSED WITH ME FOR A WHILE AND TOOK ALL MY CREDENTIAL DETAILS AND CHECKED MY BANK ACCOUNT TRANSACTION EVEN, I DON’T KNOW HOW THAT YOU PEOPLE ARE CHECKING CUSTOMER’S BANK TRANSACTION USING THEIR DEBIT CARD NUMBER, I THINK PAYTM IS NOT A SECURED PORTAL FOR A CUSTOMER SINCE THE CALL RECORDING MAY CLEAR YOUR DOUBTS, AFTER A LONG CONVERSATION HE FINALLY CHECKED AND TOLD THAT MY ACCOUNT WAS DEBITED ONLY ONCE FOR THE MENTIONED AMOUNT AND I DONT KNOW HOW MY ACCOUNT STATEMENT SHOWS IT WAS DEBITED TWICE, VERY FUNNY RIGHT!!!.

Above all these informations were shared, he also shared his statement that he would be unable to check my refund status since he is not the right person, First clear me one thing that if he is not the right person then for god sake why did he ask for all my details(My contact credentials, my card number, DOB….etc) this is ridiculous to hear these type of answers.

I DON’T KNOW THAT WHETHER I WILL GET A RELEVANT REVERT OR ANY OF YOUR FUNNY ANSWER FOR THIS MAIL, BUT I AM SENDING THIS MAIL WITH ALL MY EFFORT BECAUSE I DON’T KNOW HOW MANY CUSTOMERS ARE WAITING OUT OF THE BOX FACING THE SAME INSTANCE.

Also you can see my screenshot attachments and my bank statement from transaction date to till date which clearly proves you that yet my amount was not reversed back, adding to these my postpaid transaction statement shows that my amount was reversed.

Thanks & Regards,

Sannath kumar. S

98407 79395.

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