Amount debited but payment declined by Amazon

Name of Complainant Pallavi
Date of ComplaintOctober 15, 2021
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Pallavi:

I was placing order on 26th sept for which amount debited frm bank account, got confirmation sms frm bank & also checked bank account which showed transaction id & confirmed payment 2 amazon. But till now dint get refund & amazon india refused 2 refund stating paymeny declined so we cant help. Bank confirmed yesterday money has debited & adjusted to merchant.
Discrepancies in amazon reply,sonetime they said refund hs initiated & will get it by 8th oct & then their social media team refused to give refund

Image Uploaded by Pallavi:

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