Amount debited but order not placed and no refund process initiated

Name of Complainant Pratik Bajpai
Date of ComplaintFebruary 13, 2021
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Pratik Bajpai:

  1. I was placing an order for a pair of Nike shoes of ₹2957 via Google pay UPI on 4th February 2021.
    The amount was debited from my account but the order was not placed, as the item is still being displayed in my bag.
  2. I have mailed Ajio customer care repeatedly regarding the refund, but they keep delaying the process by just furthering the update date, and have provided no update for almost 10 days now .
    Please resolve this issue and give me my refund.

Image Uploaded by Pratik Bajpai:

Amount debited but order not placed and no refund process initiated

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