Amount debited but booking not confirmed by Agoda

Name of Complainant Dhruv Kumar Patwari
Date of ComplaintFebruary 23, 2023
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link
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Text of Complaint by Dhruv Kumar Patwari:

I was making a booking for a hotel from the Agoda app on 22nd February 2023. When I entred my details for payment, the transaction failed and was showing unsuccessful but the amount got deducted from my account and the booking was also not confirmed.

Image Uploaded by Dhruv Kumar Patwari:

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