| Name of Complainant | |
| Date of Complaint | June 9, 2020 |
| Name(s) of companies complained against | Daikin |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
This complaint is regarding the questionable quality and really unsatisfactory AMC services provided by Daikin. I paid for AMC of two of my split inverter ACs with a Daikin authorized company, Balaji Enterprises located in Karampura. The service is really bad-the dealing persons in the office keep on telling that the technician will be visiting tomorrow, but he never turns up before 3 or 4 days. This too despite repeated calls. Moreover, one of the technicians broke up tray of an AC while dismantling the room unit, and I am being asked to pay Rs. 4000/- for that. I called up the Daikin customer care also for this, but even this did not help. I fail to understand how Daikin is working with such an organization, isn’t consumer feedback ever considered by them. The customer service of Daikin is equally sloppy-I requested to speak to a senior executive and they said that they will arrange a callback. I am still to receive a callback from them after 4 days. I am not satisfied about the product quality too-I have to spend nearly Rs. 10,000/- per year for the maintanence of each AC. The cost-effectiveness of these ACs as claimed by Daikin is questionable too. How can Daikin be no. 1 AC, as they claim in the ads with such a bad quality product and a bad after sales service!!
Look at the broken component-it has been broken while unscrewing, as the area around the screw has been broken. So, who is the culprit- the technician or not?? How can we break up that part, which we never touched!! Another part too has been broken, but I can upload 1 pic only. We never touch the units, so how can we break the parts of Wall unit. Please ask Daikin to explain that.
I strongly feel that this company should be heavily penalized for their erratic services and undue harassment for the customer. I booked a complaint for my non-working AC on 15th May, 2020 but today on 9th June, 2020, the wall unit is lying dismantled on my bed. I am very much inconvenienced by this behaviour of the company, who is totally oblivious to the customer’s issues. A STRONG ACTION NEEDS TO BE TAKEN IN VIEW OF INCONVENIENCE CAUSED TO CUSTOMER.
Image Uploaded by Manju Bhardwaj: