| Name of Complainant | |
| Date of Complaint | February 11, 2025 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I ordered Lavna LA 16 Smart door lock in Amazon of value Rs. 5380 but product received was Lavna Zinc La 15 its value Rs. 3299. I tried to place replacement. Amazon executive asked to link email in my account. but unable to link as its getting failed. i deleted and relogged in account with same number order history is gone. and customer support not helping with me for replacement. i sent email to ofm@amazon.in with order number and receipt. also spoke to customer support they failed to resolve the issue
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