Name of Complainant	Nikhilkrishna Nair
Date of Complaint	July 28, 2022
Name(s) of companies complained against	Amazon India
Category of complaint	E-Com & Retail
Permanent link of complaint	Right click to copy link
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I got my Samsung 253 L delivered to my home, it was Wednesday and since I was working my parents received the product, Open box the delivery guys first opened it and placed it at an angle then showed the inside and the back compressor at the bottom and were showing the hurryness to rush to other delivery points, they completely covered up the top right back corner which had compressed very badly. All of a sudden get got the OTP from my parents and ran, somehow my dad tried to move to the desired and was shocked when his hand reached the hidden portion on seeing the damage he ruched to catch the guy but without listening they ran away. They shared me the photos, I tried calling the delivery agent 10-15 with full ring never picked my call. The base line its all part of the plan, the damage is such 100% the packing too had to be damaged, but surprisingly there is no damage because it’s a complete new packing so similar Samsung products replaced to cover up the the damage. Numerous calls to Customer care of Amazon they are directly rejecting the customer any reasons, I even asked them to put their parents in my parents place to figure out our situation, spending hard earned money on a double door most reputed and high star rated product. It’s all part of the full planned to release their damaged product from Amazon ware house, replace the cover, delivery it with smart cover up people, trick is better if it elderly parents, run as soon as possible, and most important all customer care personnel is told to say customer “Open box policy” they don’t even call delivery guy because in my case it was only 5mins to report, the customer service has no option on their computer even their senior also has nothing only to tell customer “Open box”. Amazon don’t care no investigation nothing required, they had cleaned their damaged card. Every Amazon guy has a big “Sorry nothing can be done”. Scrap this policy out of Amazon, 1 full day responsibility must be under Amazon, delivery guy to click complete photos and upload and consume too has 1 full day to check. On reporting Samsung they were soo disappointed what was this, this is not how they give top notch quality product to Amazon. Samsung clearly mentioned this is completely Amazons piece of damage work. I have written mails to many but none has a positive response. It’s clear instructions to Amazon to leave it no investigation required let the customer suffer and pay. I need full replacement, because I cannot see such product at my house damaged, it hurts the full sentiments. It a big harassment to ask for product worth our money, no help and support.

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