| Name of Complainant | |
| Date of Complaint | June 29, 2023 |
| Name(s) of companies complained against | Amazon.com |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
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I have ordered phone from Amazon on 18the June After using it for two days it got problem in While watching video then I Have Requested them to replace then they Scheduled a technician visit at home For 21st June then the technician called me on 21st June asked me to give the code and Also there is Mentioned that Not give code on Telephone then I said same to him he said This Type of problem can be solved online then He Said me toh download diagnostic app after that I run that app then I he said I have Notified Amazon for replacement Confirm same from them after 6pm when I Called Amazon they said he marked it as there is no issue but I facing that Issue then They Said we can create a pickup request for 26june then they created pickup request on 26th of June agent called me 3to 4 times in just 2 minutes because of network issue I am not able to receive call but after 5min i call him and asked where are you he said I am Not At your location when I will come at your location i will call you then at 3pm I noticed he cancelled my Pickup After that I Called to Amazon Customer service They Said please wait to 2min we will talk to Delivery agent but Delivery agent didn’t pickup their then I said to them let me call delivery agent when I Called he picked up My Call in First time after I have confrenced That Call Then Amazon customer care asked to him That you Can Pickup His Today or not he said I will pickup till 7pm when I call him from 6pm he has not even answered my Call Then I talked to customer care they said don’t to worry I will reschedule Your pickup request then They Scheduled pickup request for today Mean 27june And Today Delivery Called me I picked up called in time Then He cuts my Call immediately After that I called then he asked my Name and says sir your address is not Showing here After that I talked to customer care they said don’t to worry we will reschedule it for tommorow means 28june And i know what will happen tomorrow delivery agent will not pickup my call
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