Amazon refuse to refund

Name of Complainant Manish Kumar sethi
Date of ComplaintJune 4, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Manish Kumar sethi:

Sir , I ordered a SanDisk 128gb pandrive with Amazon. I got a old pandrive and not working properly .
I go for replacement . But delivery boy refuse to take the item . Then I call Amazon help desk . They suggest me to return the item , after that they will issue refund amount. But after return the item they refused to intiate my refund amount.
Please take proper action ?

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Amazon refuse to refund

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