| Name of Complainant | |
| Date of Complaint | April 18, 2021 |
| Name(s) of companies complained against | Amazon India |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hello,
I request you to consider my Grievance raised several times but not addressed as well as not solved.
I would like to report grievance again my returned order 406-8037966-3928324 (Voltas 1.4 Ton 5 Star Inverter Adjustable Split AC (Copper, 2021 175V ADJ, White)
Delivered date: 19th March 2021
- Faulty product was Identified: After installation, it was found that the product flap swing motor was not working properly
- Requested for replacement: But the replacement was not available and return was initiated after 2/3 days of follow-ups
- Finally return was raised and the scheduled pick-up date was 26th March 2021, but it was picked up a day early i.e. on 25th March 2021 by Delhivery Service (tracking id: 1493156322766) But return status is not yet updated in the system and showing return was canceled.
I have reported this issue many times but no output, now the status is showing delivered instead of return.
This has halted my return amount as well as delayed in buying a new product.
I request you to take this seriously and solve this issue at earliest.
(All related details and image were already shared with customer service)
Regards,
Bijendra Rathore
9004020066
