Amazon Prepaid order was not delivered, but they are saying they have delivered

Name of Complainant Kuntal Dhara
Date of ComplaintAugust 22, 2020
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Kuntal Dhara:

Order id: 402-8601395-8339543- In this order, without delivering the product, notification popped up. I was surprised to see it was delivered.I called the delivery boy multiple times.

Everytime the call was rejected.
I contacted customer service, they assured me of delivery by 17th
August,2020. But, nothing happened .
Again, in the mail , they had

assured, if the product is undelivered by 17th instant, they will refund or replace. When I asked for
replacement, after 4days, they told that they will not refund / replace.

Image Uploaded by Kuntal Dhara:

Amazon Prepaid order was not delivered, but they are saying they have delivered

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