| Name of Complainant | |
| Date of Complaint | July 16, 2022 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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First, I add 1 lakh fund in my Amazon pay via getting voucher (Voucher code number mention below)
I have some personal issues: that’s why I need my balance in my bank account. Amazon customer care executive told me that you can’t get your money back in your account or transfer it. You only used it to buy some product on Amazon or with their merchant.
I read Amazon Pay balance Policy (in that they allow Amazon pay balance to bank account after closing the account.
Second, I share the policy screenshot with Amazon customer care executive after verifying and get permission with senior he told me (Yes, you get your money in your bank account) after that he assist me to close my account. I wait to credit balance to my bank account but no update or status I received form Amazon side.
Third, I contact with Amazon customer care, on there verification process they access my 2nd account linked with mail id (vikasvishwakarma403@gmail.com) but my balance and the above active done with my 1st account linked with number (9156774961)
Because of 2 account confusion, also I deactivate my (vikasvishwakarma403@gmail.com) 2nd account
Now, when I contact with Amazon customer care for getting refund status or account status, they told me to verify the account first but because of account deactivate I cant verify them. I share voucher code ID I used on this account as will as my last Order ID but no one help me from this issue.
now new issue is there my 9156774961 number show on with my friends name account (Dhananjay metri)
Please help me to get my money back.
1st account linked with 9156774967 Amazon pay balance 1 lakh (deactivated)
2nd account linked with vikasvishwakarma403@gmail.com no issue for this (deactivated)
I attached a screenshot and conversation with Amazon customer care executive for your reference.
Kindly, check and clear my issue.
Image Uploaded by Vikas Vishwakarma: