| Name of Complainant | |
| Date of Complaint | November 21, 2021 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Sir,
I have ordered POCO M3 on May 4th 2021. The order has been cancelled by amazon after 2 days and mail received that the order has been cancelled. But I did not cancel the order.
Then we got a whatsapp message saying that the shipment has been started but the payment has been cancelled. So pay to this account no. to send the product.
We had a doubt and asked them what is the authenticity and is there a mail communication.
Then I started chatting with amazon and informed the same with the account details. The chat replied back that your order has been cancelled. I know it is a computer. So I called customer care and informed them of the same.
He messaged me send to support@amazonsellersupport.in. I mailed the issue in detail and got reply that I can pay. Only because of the domain, I trusted. I checked the customer complaints procedure and there was a domain amazonpay.in . So I had a trust that the domain amazonresellerssupport.in also belongs to amazon.
Then only I paid the amount. But after a few days, I did not receive the product. So I called customer care again and informed them of the same. They said we will raise a complaint on the seller and get back to you in 7 days.
I called customer care care, they are saying that as I have paid out of amazon, we cannot refund the amount.
I did not cancel the order. The order has been cancelled after 2 days of payment.
The seller is directly sending me messages through whatsapp. Amazon have only shared my no. to him.
After checking on all sides only, I have paid the amount. Also only on the trust we have in Amazon, I did the transfer.
Amazon is asked me to raise issue to my bank, but bank has replied that I need to raise complaint to cyber crime.
So I would like amazon to take ownership in contacting the seller and get me back the money.
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