| Name of Complainant | |
| Date of Complaint | September 17, 2023 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I recently ordered a bean bag from Amazon on September 10th and received the order on September 17th. However, upon inspection, I received a different product. When I checked the Amazon app, it showed that my order was eligible for return and replacement, but I was unable to proceed with the process. When I contacted customer care, a female agent answered my call, but unfortunately, she was not helpful. She did not provide a resolution to my issue and when I asked for her name, she hung up on me, which was disappointing. I would appreciate it if you could look into my issue as soon as possible and provide a resolution.
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