Amazon not refunding the returned product

Name of Complainant Krishna N
Date of ComplaintFebruary 27, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Krishna N:

I ordered Boat Nirvana 751 ANC headphones from Amazon. I got the product on Feb 4th 2023. As I didn’t like the quality of the product , I called Amazon customer care and asked them if they can take the product and Give a refund. Amazon help desk agents raised and return request and I returned the product on Feb 9th. After few days I didn’t get the refund . So today I called the amazon customer care and asked for the refund they are telling that I didn’t return the Original product. Even though I returned the exact same product i received.
I want refund from Amazon or the product

Image Uploaded by Krishna N:

Amazon not refunding the returned product

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