Amazon– Not addressing my complaint and refusing return a product that is not a new one

Name of Complainant Rochelle Britto
Date of ComplaintJune 20, 2022
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by Rochelle Britto:

This is with regards to my recent purchase with amazon.
I had ordered a One plus Nord CE 2
Order date 17-Jun-2022
Order 403-9248540-4686759
Order total Rs- 24,999.00 (1 item)

I have received the order without a seal and I have not touched it since then. Once a seal is broken it summarizes a second hand product. I do not want the item any more as I wanted to gift it. And now I can’t. I spoke to the customer care on call and they just hung up on me. The other time they said they are unable to return it. Please request you to look into this. I have invested money in this and now my money is stuck. This had never happened to me before. Request you to please help with a solution for the same

Image Uploaded by Rochelle Britto:

Amazon– Not addressing my complaint and refusing return a product that is not a new one

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