Amazon is not refunding shipping amount as they promised me before sending and after sending the product

Name of Complainant Rahana begam
Date of ComplaintDecember 16, 2020
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Rahana begam:

Order id 405-4427643-6201919

i have bought solar penals 3 quantity , then i return them because they we very big size .

i asked amazon to return the item , amazon tell me you have to ship your self .

item weight was 300+ kg shipment . Amazon promised me they will pay me shipping charges of my shipment .you have to return the shipment yourself . I told them shipping is charging 16200 inr for 300 + shipment .

before amazon promised me

after sending the product back , now amazon is not paying my money back .

attaching the promise of shipping .

 

 

Image Uploaded by Rahana begam:

Amazon is not refunding shipping amount as they promised me before sending and after sending the product

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