Amazon is not giving complete refund for my order

Name of Complainant Shivam
Date of ComplaintOctober 31, 2021
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Shivam:

I have ordered MI 11X from Amazon on 3rd Oct 2021
As it has issues with proximity sensors I have received the replacement
Still, It had issues, Customer Care representative Kausatuv Promised,
I’ll get my refund amount of 26999 in my account.

My order_id:# 403-0815175-4746742

They have given a partial refund and denied the remaining amount

Can you please help me?

As part of the proof, I am attaching Mail I have received from amazon on my refund

Best Regards,
Shivam
9915381501

Image Uploaded by Shivam:

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