| Name of Complainant | |
| Date of Complaint | April 14, 2023 |
| Name(s) of companies complained against | Amazon India |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am writing to file a complaint about the non-refund of a cancelled order by the vendor Appario Retail Private Ltd. I ordered a computer system from Amazon on 15 August 2021 with the order number 406-6885032-8133165. The total amount of the order was Rs. 47990.00 and I opted for the EMI option of Rs. 2326.87 per month. However, I cancelled the order immediately after placing it and the product was returned to the vendor as per Amazon report.
Despite this, the EMI deduction continued from my credit card account from 26.08.2021 till date. I contacted BOB Financial Solutions, the credit card issuer, and they informed me that they have not received any intimation from the merchant regarding the product cancellation and purchase credit/refund provided.
EMI deduction is still ongoing without any refund from the merchant. This is unacceptable and unfair to me as a customer who has returned the product and cancelled the order.
I request you to kindly look into this matter urgently and ask Amazon to contact the vendor to initiate a full refund of Rs. 47990.00 to my credit card account as soon as possible. Please confirm the receipt of this email and update me on the status of this issue.
According to Amazon
Aug 17 Item rejected
Aug 18 Refund initiated
Aug 21-23 Refund credited to your original payment method. The provider of your original payment method should have credited your refund by now.
But this payment is not reflected into my Credit Card account till date.
