| Name of Complainant | |
| Date of Complaint | August 8, 2023 |
| Name(s) of companies complained against | Amazon India |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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AMAZON INDIA
ORDER ID 403-7272404-5977951
On 30th July 2023 we ordered a sphatik mala diamond cut 10mm size mentioned as CERTIFIED ORIGINA lSPHATIK .
Before placing order We called Amazon customer care about its quality they said “don’t worry if you find it is not up to the quality we will immediately. initiate refund”. Going with their words we placed the order.
On 6th August we received the product. After checking it carefully we found its
1. Made of cheap industrial glass inside it is filled with dust and air bubble. .
2. Even its genuinely fake the size is 7mm not 10 mm as mentioned in product description.
3. Like any ither real sphatik it don’t spark when rub them.
4. There was no certificate with the product to claim this products genuinity.
Since 6th August we are trying to return this fake item to amazon India. First they created a return request. Next day they say the request was wrong we will create another request.
Next their pickup guy cancelled the return.
Now they are telling if incase the return is successful, it will take more than a month to transfer the amount to you
They are keep delaying the process. Since their refund/ return time frame is 7 dsys from delivery after a few day’s they we refuse the return telling its beyond the given time frame.
We need our money back. And want Amazon India to respond clearly.. It is a very bad business practice if customer finds out its a fake product.,then intentionally haress customer and refuse to refund their money.
Very bad experience with Amazon India. This is not a honest way to operate in India.
