| Name of Complainant | |
| Date of Complaint | October 29, 2023 |
| Name(s) of companies complained against | Amazon India |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Order date
10-Oct-2023
Order #
408-3279819-4909132
Order total
0.00 (1 item)
Amazon denying refund claiming I returned the wrong item, despite returning the same item I originally received. A clear sign of Zero Accountability when I requested to share more details to justify their allegations & investigate.
AMAZON message me “Hello,
We are writing to inform you that you tried to return items that are different to the item that you ordered. We know that occasional problems with orders are expected in the normal course of business. However, the number of refunds in your account exceed the expectation and is in violation of our conditions of use policy.
We cannot issue a refund for this order until we receive the correct item. Please return it to us if you want to receive the refund.
To learn more about our policies, go to Amazon.in Conditions of Use:
https://www.amazon.in/conditionsofuse
What can I do?
Ensure that you comply with Amazon Conditions of Use. Also, you should return the items in its original condition within the return window.
Has this message been sent in error?
If you believe that there has been an error, let us know by replying to this email to reach an account specialist. Our Customer Service team cannot reverse this decision or share more details on this matter, they can only confirm that this message was sent. Also, they can assist you with technical issues.
Account Specialist
Amazon.in
https://www.amazon.in”
My order details
AMAZON courier boy received return package with photo when he received.
All tracking I show
Information about Return Shipment
Ship Carrier
Amazon
Tracking Number:
626281565597
Status:
Returning to seller
Return Authorization:
DDGmXdpZRRMA
Destination:
IN
Estimated Arrival:
Oct 25, 2023
“Date
Time
Location
Event Details
Oct 21, 2023
02:33 PM
—
Return processed in return FCs
Oct 21, 2023
10:22 AM
IN IN
Return arrived in return FCs
Oct 21, 2023
05:17 AM
TAORU HARYANA IN
Package has left an Amazon facility
Oct 21, 2023
04:12 AM
TAORU HARYANA IN
Package arrived at an Amazon facility
Oct 20, 2023
01:27 AM
NEW DELHI IN
Returning to seller
Oct 20, 2023
01:27 AM
NEW DELHI DELHI IN
Package has left an Amazon facility
Oct 19, 2023
09:46 PM
NEW DELHI DELHI IN
Package arrived at an Amazon facility
Oct 19, 2023
07:57 PM
—
Return request is created
Oct 19, 2023
04:31 PM
NEW DELHI IN
Return or Replacement or Exchange pickup succeed
Oct 19, 2023
11:37 AM
NEW DELHI IN
Carrier out for pickup from.”
The seller is Fraud
Additional info:
1) The seller seems to be a scammer trying to deceive the buyers by sending wrong products. Although the order was fulfilled by Amazon, the fact Amazon is denying the refund, claiming I returned the wrong item, is even more concerning. Please refer to the attachments for the similar reviews/complaints from many buyers on the same seller sending the wrong products.
2) Contrary to what Amazon messaged in their original email, I had already clarified them the following:
a) I had to return the product I received the very next day since it doesn’t match the product description. For your information, I’ve ordered the same product 4 times in the past few years with different sellers and never had any issues.
b) I did not even violate Amazon’s policy by exceeding the number of returns. To clarify, I didn’t have any returns on my Amazon India account from the last two years.
3) Also, I can’t find any other reason for Amazon management’s actions in this matter besides their deliberate attempt to retaliate against me for criticizing their customer service representatives in the past for poor service
Image Uploaded by Pawan kumar bahadur:
Same happened with me pls help so that I can claim my refund, how did you claim it? Looking forward for your response.