| Name of Complainant | |
| Date of Complaint | November 16, 2022 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
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I have ordered a product (Sony 5.1 home theater system) on 24th September 2022 for Rs-15000. It was delivered to me on 5th October 2022, I felt that the product is a defective product as the sound of the speakers are not up to mark for a 400 watts speaker and I have opted for return. Return pickup was scheduled on 17th October 2022. An amazon pickup person has reached my home and verified all the items in the box including the power cables, speakers and warranty card, he confirmed everything is fine and left with the product. Since then I have been waiting for the refund amount to be processed.
On 7th November 2022, I contacted amazon customer service regarding the refund. They raised an investigation on this issue and asked me to call on 10th November 2022 for the same. Now the customer service person says “The Investigation team reported an incorrect item received, so they cannot do anything about it”. I spoke with 4 to 5 people from level-1 to level-3 officers of customer care on multiple calls, no one is helping me and trying to understand the problem, on top of it they are forcibly dropping my call off. I asked all of the customer service persons, what is the proof that the product which i sent is incorrect.
I had received an email from ofm@amazon.in saying that the serial numbers on the product are not the same when it has left the amazon facility. But I have returned the product which I received from amazon. I have all the image proofs of the product which i received including the bill, warranty card, serial numbers of subwoofer and sound bar.
After multiple email conversations with ofm team, now they are not replying to my email. Now amazon is refusing to refund the amount, not replacing the item and not even returning the same item to me.
Lodging the complaint in consumer court is the only hope, please help me to get my amount back.
Order number: 402-0372125-4497141
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