| Name of Complainant | |
| Date of Complaint | January 11, 2023 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hello Sir/Madam
With due respect, I would like to say that I ordered an item named Beats Studio 3 Class 1 in Necklace on 1st January 2023 from Amazon.
I received my item but it’s not the item which was ordered, it’s totally different from what I ordered. The item which is Received is a Boat Headphone which I don’t want.
On that day I requested a replacement but it seems to be unavailable on that seller listing. So I have to Return this product. I requested your return on your Amazon app.
So I called customer support and they told me to wait and they said that we filed an investigation and our executive will contact you shortly within 5 days. And I also have a recording of that from the conversation.
So I waited for that but no one called me so I contacted customer support myself but again they told me that your investigation deadline date is 11th Jan, 2023. I was very helpless so I had to wait.
On 11th Jan, 2023, I again called customer support but now the total phase is changed. They told me that they are unable to return or Refund as they don’t find anything wrong in that item. Which is so ridiculous to me. I asked him to provide me with a full Investigation report.they told me that they will mail us.
Sir, this is my hard money, why are you doing this ?
This is very unprofessional from your side.
No one of your executives called me for investigation.
I have that product packed in a box so you can do a cross check from your Amazon delivery partners office and ask for verifying the size of the product.
Now , please I again request you to do an investigation again and remember my points which I have written below.
(I) Check the size of the product which i received and verify it with your delivery office when they are doing inspection of this.
(II) verify also with your delivery boy the box is same as which i received he also said that some sellers are doing fraud.so you can also verify it from your pickup and delivery executive who is the same person.
(III) I am Hundred percent sure that seller’s doest have that item in stock when I ordered so they sent me another product because after my order it was unavailable in listing, which I also notify to your support executive.
So seller did fraud with me, they sent another item instead of my item which i ordered.
(IV) None of your executive called as this is investigation so they also have to talk with me and also put up cross question to me but I didn’t received any call from your side even I did 3 times.
(V) the product which I received is just 1,000-2,000 on your website and the item which is ordered is 24,000 so it’s very unfair.
(VI) they did not send me a full Investigation report so I can find out easily, total weight of product, size of product, size of packaging.
Now, it’s my prayers to you that Replace my item as fast as you can because we already face mentally stress and due to this bad service, it’s only happening just because of your fraud seller, if you don’t want to replace then Refund my hard earned money.
In case if you are unable to resolve this then I have to go to consumer court and you will have to pay all my expenses which will be drawn during legal work, or hiring for a lawyer etc.
I am eagerly waiting for your reply as I earlier did mail to you but that was NO REPLY MAIL address.
Thanks
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