| Name of Complainant | |
| Date of Complaint | August 13, 2020 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear consumer court,
Please help me,
I had ordered a Poco x2 mobile phone on 06-08-2020 by amazon. But the order was cancelled and received my refund after that I got a message below and then I had done the payment.
The Order number ID is : 402-6541796-7471555
Then I had received a message from Amazon sellers support team on whatsApp:-8652664083
That message is
Dear customer this is regarding your Amazon order for Poco X2.
Your order payment got refunded due to a technical glitch. If you want to complete the order and clear the hold on shipment and get the order delivered today before 1: 30 pm then complete the payment before 11: 30 am today.
Following is the account details to complete the transaction:
Account Name: Amazon India Pvt Ltd
Account Number: 918010087774907
UPI Id: amazonindiapvtltd@axisbank
IFSC CODE: UPIB0001270
Amount: Rs. 15674
After I had done my payment they did not accept my calls and I didn’t get my product. I asked for a refund from Amazon but still I haven’t got my money back yet.
I have tried contacting Amazon multiple times and all the customer care executives say is that we has filed a complaint on Amazon seller and E-mailed him and seller will address you with in 2days and they doesn’t give me any clarity about refund. They are making fake promises that I’ll be getting a call, I’ll be getting a mail, kindly wait 2 days, their team is working on it and so on. But I can clearly see that they are doing nothing as I haven’t been contacted even once.
Kindly help me because I have already paid ₹15674 and doesn’t receive my product, even I’m a prime account user also.
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