| Name of Complainant | |
| Date of Complaint | October 15, 2021 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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If you expect Sellers to be professional, THEN WE SELLERS TOO REQUEST AMAZON TO BE PROFESSIONAL WITH SELLERS.
YOU WANT US TO WAIT 15 DAYS FOR THE MISTAKE AMAZON HAVE DONE BY NOT SENDING DELIVERY BOY TO PICK OUR ORDER AND WHEN THE ORDER GETS CANCELLED DUE TO MIX PICKUP YOU! AMAZON CHARGES SELLER IN THE NAME OF CANCELLATION CHARGES. AND YOU WANT THAT SELLER SHOULD WAIT FOR 15 DAYS DUE TO YOUR FAULT. IS THIS PROFESSIONAL? NO RIGHT. SO FIRST AMAZON SHOULD BE PROFESSIONAL WITH SELLER AND NOT ONLY WITH CUSTOMERS BECAUSE IF WE SELLERS GET TIMELY SERVICE THEN I MUST SAY YOU CUSTOMERS WOULD ALSO NOT GET TIMELY SERVICE AS YOU AS A MIDDLEMEN CANT COP UP WITH SELLERS. YOU WANT SELLERS TO WAIT BUT YOU DONT WANT CUSTOMERS WAIT FOR THE REFUND.
I called Amazon executive about the issue and what he says is that i have to wait more then 15 days. I ask AMAZON how many more days seller has to wait for our own money which is been charged by AMAZON due to AMAZONS MISTAKE.
I WANT MY MONEY BACK TODAY ANY HOW OR I MUST SAY THAT I WILL TAKE ACTION TOWARDS AMAZON IN COURT. AS NOT ONLY ME BUT OTHER SELLERS WHO FACE SAME ISSUE EVERY DAY SINCE MANY YEARS. I PERSONALLY HAVE FACED THIS ISSUE SINCE 4 YEARS OF SELLING ON AMAZON. BELOW IS THE APPROX MONEY YOU! AMAZON IS CHARGING IN JUST 30 DAYS.
LETS SAY 1 TO 10 LAKH SELLERS FACE SAME ISSUE OF MIS PICKUP FOR ORDER AND AMAZON CHARGES CANCELLATION AMOUNT ON SELLERS ACCOUNT BALANCE. SO LETS TAKE THAT IN A SINGLE DAY AMAZON CHARGES APPROX 50 LAKHS TO 1 CRORE Rs.
SO LETS ASSUME THAT IN 30 DAYS AMAZON HAVE CHARGED SELLERS 20 TO 50 CRORE Rs due to AMAZONS MISTAKE OF NOT SENDING DELIVERY PERSON.
FIRST OF ALL AMAZON SHOULD KNOW THAT A SINGLE MISTAKE OF AMAZON’S CAN GIVE AMAZON HUGE AMOUNT OF MONEY IN THEIR BANK ACCOUNT FOR 15 TO 30 DAYS. AND AT WHAT COST? SELLERS COST! SELLERS TIME!
AND NOW AMAZON WANTS SELLER TO WAIT FOR 15 BUSINESS DAYS TO WAIT FOR THE MONEY WHICH IS WITH AMAZON AND WE DONT KNOW WHY IS TAKES 15 DAYS TO REFUND SELLERS MONEY.
Therefor i request Amazon to change there policy which specifies that Sellers get reimbursement amount in 15 business days.(Though Amazon takes more then 20 to 25 Business days to refund the charges). I know that Amazon has automated AI or Automated system which charges when any order gets cancelled but i request Amazon to improve there system where if Amazon does miss pick up then seller should not pay the charges when the order gets cancelled and if you cannot change the system then please do change the policy where Amazon stets the timing to repay charges to sellers, Time should be 1 to 2 days to refund cancellation charges.
If Amazon cant change any of this then i must say that you! Amazon wants sellers money to use it for 15 to 25 business as you dont want to borrow money from bank as Bank charges interest and sellers dont ask you to pay amount with interest. Big fault of Amazon! You must realise and kindly do not use sellers and sellers money for your own good. Because if you believe in GOD then he wont let you stay in the business for long time. BIG AMAZON LOSS COMING IN FUTURE IF AMAZON WANTS TO USE SELLERS MONEY JUST BY COVERING MISTAKES BY YOUR AMAZON POLICIES.
I REPEAT, CHANGE THE POLICY OF ORDER CANCELLATION CHARGE-BACKS IF AMAZON DOES THE MISS PICKUP.
I HOPE YOU REALISE YOUR SMALL & TINY FAULTS AFFECTS SELLERS.
DONT COVER YOU MISTAKES BEHIND YOUR SO CALLED POLICIES. THIS IS SERIOUS ISSUE SELLERS ARE FACING. AMAZON SHOULD WORK ON THIS SPECIFIC POLICY AND THE AUTOMATED SYSTEM OR AI.
Regards,
FRIDAY SOCIETY INDIA
