| Name of Complainant | |
| Date of Complaint | July 10, 2023 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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In January I received notification from Amazon about a billing problem with my Amazon Prime Card. They apparently used someone else’s card for my purchases. I contacted them and spent two hours in a virtual chat. They responded the next day with this email On Wednesday, January 18, 2023,7:11 AM, no-reply@amazon.com wrote: Hello, We believe that an unauthorized party may have accessed your account. To protect your information, we have done the following: –Disabled the password to your account. — Reversed any modifications made by this party. –Canceled any pending orders. You can ignore any confirmation emails that you received forthese orders. — Restored any gift card balance that may have been used. It may take 2 to 3days for the gift card balance to be available in your account. — Disabled the Two StepVerification in your account. Please reactivate it if appropriate. Please allow 2 hours for these actions to take effect. After 2 hours, you will be able to reset your password and regain access to your account. On the Sign In page, select “Forgot your password?” and follow the instructions. If you do not have a phone number in your account, we recommend adding it by clicking “Account Settings” on our Help page: http://www.amazon.com/help In the meantime, we recommend that you do the following: — Make sure you do not use the same password that you use on other sites, including your email provider. — Actively monitor all your accounts, including your email, and any unauthorized change to auto forwarding or deletion rules of your email setting. — Review all recent activity in your payment methods,and report any unauthorized charges to your financial institution. Once you regain access toyour account, you may need to do the following: — Re-enter your complete paymentmethod information the next time that you place an order. — Re-enter any addresses thatyou recently added to your account. — Check your subscriptions, if you have any. You may nee to update them. To ensure the safety of your account, please enable Two-StepVerification on your account by going to “Your Account”, then choosing “Login & Security”from the menu, and then clicking on “2SV Settings”. We also recommend you to add your mobile phone number in your account. If you had already added it, please review it is updated. If after 2 hours you have any trouble accessing your account, contact our Customer Service:Customers in the United States: 1-800-388-5512 Customers in Canada: 1-877-345-3364 International customers: 1-206-577-1205 Account Specialist Amazon.comhttps://www.amazon.com I did everything they asked. But they didn’t refund the gift balance that came out of someone else’s card. They wouldn’t return the dog food or other items. They said they were non returnable items. So someone else paid for these, amazon would not return and to this day I have called and called and made so many reports to them but still there is no resolution. So amazon paid the other person and charged me for things I didn’t order. I am trying to find my call log of calls to Amazon which I would like to submit but I am afraid it will log me out. Please let me know if you need this. Also I have a lot of chat history with Amazon but I don’t know how to retrieve it from their system
Here is where Amazon informs me. They never refunded the balance on my gift card as they stated.
On Wednesday, January 18, 2023 at 12:07:30 AM EST, cb-info@amazon.com wrote:
Hello,
We are writing to let you know that your credit or debit card issuer received a report of unauthorized use of your card, and reversed a transaction placed on the Amazon account associated with this email address. The transaction details are included below.
If you believe that an unauthorized party may have accessed your account to place this order, please contact account-alert@amazon.com. An account specialist will investigate and take any necessary actions. You will not be held responsible for any disputes that we found to be the result of unauthorized use of your Amazon account.
If you want to cancel or withdraw the dispute, please contact your card issuer.
If you have authorized this transaction, your card issuer has withdrawn the funds and we therefore still require payment for the order. To pay for this transaction, we can charge any valid card that has been previously registered to your Amazon account.
To pay for the orders, please reply to this email with the following:
— A list of all the order numbers that you would like to repay now.
— The type of credit or debit card that you would like us to charge and its last 2 digits.
— Your statement allowing us to charge the card.
We cannot charge any cards not registered to your account. To add a card, visit the page www.amazon.com/cpe/yourpayments/wallet.
For your security, do not send full card numbers by email.
You can also use any gift card balance you have in your account to pay for this order.
Here are the transaction details:
— Order number: 111-3528198-3425846
— Order date: 12/29/2022 22:10
— Disputed amount: 294.08 USD
— Payment type: Visa
— Account number: **81
— Items in order: 1 of (Amazon.com Gift Card in Various Gift Boxes) for 200.0 USD
2 of (Purina ONE Dog Digestive Support, Natural Dry Dog Food, +Plus Digestive Health Formula – 31.1 lb. Bag) for 44.38 USD
Please note that you might receive more than one notification email regarding this order and any other disputed orders.
You can authorize repayment for any or all disputed orders in a single response. To do so, just include the order number of the other dispute notifications in your reply. You do not need to reply to the other emails if you choose this option.
If you returned the merchandise, please send us the tracking information.
Account Specialist
Amazon.com
From: no-reply@amazon.com
To: “wendy.chesser@yahoo.com”
Sent: Wednesday, January 18, 2023 at 07:11:44 AM EST
Subject: Recent changes to your Amazon account
Hello,
We believe that an unauthorized party may have accessed your account. To protect your information, we have done the following:
— Disabled the password to your account.
— Reversed any modifications made by this party.
— Canceled any pending orders. You can ignore any confirmation emails that you received for these orders.
— Restored any gift card balance that may have been used. It may take 2 to 3 days for the gift card balance to be available in your account.
— Disabled the Two Step Verification in your account. Please reactivate it if appropriate.
Please allow 2 hours for these actions to take effect.
After 2 hours, you will be able to reset your password and regain access to your account. On the Sign In page, select “Forgot your password?” and follow the instructions. If you do not have a phone number in your account, we recommend adding it by clicking “Account Settings” on our Help page:
http://www.amazon.com/help
In the meantime, we recommend that you do the following:
— Make sure you do not use the same password that you use on other sites, including your email provider.
— Actively monitor all your accounts, including your email, and any unauthorized change to auto forwarding or deletion rules of your email setting.
— Review all recent activity in your payment methods, and report any unauthorized charges to your financial institution.
Once you regain access to your account, you may need to do the following:
— Re-enter your complete payment method information the next time that you place an order.
— Re-enter any addresses that you recently added to your account.
— Check your subscriptions, if you have any. You may need to update them.
To ensure the safety of your account, please enable Two-Step Verification on your account by going to “Your Account”, then choosing “Login & Security” from the menu, and then clicking on “2SV Settings”.
We also recommend you to add your mobile phone number in your account. If you had already added it, please review it is updated.
To learn more about TwoStep Verification and what you can do to secure your account, please visit our “Security & Privacy” page.
https://www.amazon.com/gp/help/customer/display.html?nodeId=551434
If after 2 hours you have any trouble accessing your account, contact our Customer Service:
Customers in the United States: 1-800-388-5512 Customers in Canada: 1-877-345-3364
International customers: 1-206-577-1205
