| Name of Complainant | |
| Date of Complaint | August 16, 2024 |
| Name(s) of companies complained against | Ajio |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I ordered a jeans which doesn’t fit me.
I want to return it and get my refund.
But ajio app shows return exchange not applicable, you can self shipment it the address given to you.
As a customer I find this strongly inconvenient.
Because I have no expertise regarding how to ship items.
But if I want my money back I have to take time from my busy schedule to return this item and get my money back.
I believe due to this policy most of the customers don’t return their orders cause they find it better to give up their money than to go and ship item.
