| Name of Complainant | |
| Date of Complaint | September 1, 2024 |
| Name(s) of companies complained against | Ajio |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
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I am writing to bring to your attention an issue regarding the non-receipt of a refund amount into my bank account.
On 12th August I ordered a jacket on e-commerce website Ajio ,being unsatisfied with the product I requested return
[Date of Refund requested 15th August ], a refund was initiated for the amount of [Total Refund Amount 2539 on 16th August ] to be credited to my bank account with the bank reference number [Bank Reference Number :422912508281 ] However, despite the refund initiation, I have not yet received the credited amount in my account.
I have thoroughly checked my bank statement and have not found any record of the refund being credited. As a result, I kindly request your assistance in investigating this matter and providing me with an update on the status of the refund.
For your reference, the details of the refund are as follows:
-Order id:FN3377507810
– Return ID: #RT158760997
– Refund Initiation Date: 16th August
– Bank Reference Number:422912508281
– Total Refund Amount: 2539
I would greatly appreciate it if you could look into this issue at your earliest convenience and provide me with an update on the status of the refund. If there are any additional details or documentation required from my end to facilitate the resolution of this matter, please do not hesitate to let me know.
Thank you for your attention to this matter, and I look forward to a prompt resolution.Its already been 10 days no money was credited into my account .
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