Name of Complainant	Neha
Date of Complaint	November 16, 2024
Name(s) of companies complained against	Ajio
Category of complaint	E-Com & Retail
Permanent link of complaint	Right click to copy link
Share your complaint on social media for wider reach

I recently purchased three products from Ajio.
I had to get two of them exchanged for a new size.
However the delivery agent wasn’t able to proceed with the exchange since there was a tag mismatch.
This is an issue from Ajio’s end and the only resolution to this from their customer support was to create a return.
Initiating a return from my end simply means I lose the convenience fee of Rs 10 for each product and ajio has taken no ownership of the issue.
This is a scam as they don’t meet their promises and customers are being charged a convenience fee for issues caused at Ajio’s end

Image Uploaded by Neha: