Name of Complainant	Sanjib Das
Date of Complaint	February 14, 2020
Name(s) of companies complained against	Airtel &&Vodafone
Category of complaint	Mobile Phone
Permanent link of complaint	Right click to copy link
Share your complaint on social media for wider reach

Dear Sir,

I had port my vodafone no to airtel in Nov 2019.

Sequence of events on the Port that took place. :

1.  Airtel representative had come to my house and helped me port  the vodafone  no to airtel .

2. The airtel representative had given me a new airtel SIM in exchange of Rs. 100 and told me that it would take 3 working days the vodafone no. to get deactivated and that  the new airtel SIM would  get activated .

3. Accordingly the vodafone no. got deactivated but the airtel no did not get activated. Under this circumstance I had called up the airtel representative who then got my airtel no activated remotely on the 17th Nov 2019.

4.Vodafone had never communicated to the outstanding amount ( Rs. 498 )nor did they sent me any e-bill for payment prior to the port & activation to airtel had taken place.

5. I had received e-bill from vodafone post the activation of airtel SIM.

6. As usual I went online  to pay the vodafone outstanding bill, to my utter surprise I failed to pay the bill because the vodafone  online screen kept reflecting that my no does not exist.

7. Hence I had contacted the vodafone customer service who had expressed their inability to help me as I had already ported. However , the customer service rudely instructed me to visit the nearest vodafone office and pay the outstanding. Despite my repeated request to send me the link through which I could pay online no help was provided.

8. I had then written an email to vodafone customer service explaining the issue that I was facing to pay online. I had in the email requested them to send me the link  and help me pay the outstanding amount. The response to my email was also not supportive . I had sent several reminders on email and also requested them to send their representative to my home and collect the bank cheque against the outstanding amount and resolve the issue but this also went in vain.

9. I had received calls from vodafone customer care who instructed me to either pay the outstanding in their nearest office or they would take action against non-payment. This time as vodafone was arrogant and completely misbehaved with me  I decided that either vodafone comes to my home to collect the outstanding or sends me the link through which I could pay online , but not go to their office to pay as I had never been to any service provider’s office to pay the bills I had always paid online.

10. Shockingly yesterday (13th Feb 2020 at 3 pm ) airtel (my existing service provider) had temporarily suspended all outgoing calls from my no, when I called the customer care of airtel they told me that the reason for suspension was the non-payment of outstanding of vodafone despite knowing fully well the reason as to why the vodafone outstanding could not be paid. MY REPEATED REQUEST TO AIRTEL WENT IN VAIN – THEY EXPRESSED THEIR INABILITY TO HELP AND TOLD ME TO CONTACT THE VODAFONE AND PAY THE OUTSTANDING AMOUNT.  AIRTEL HAS LITERALLY FORCED ME TO VISIT THE VODAFONE OFFICE AND PAY THE OUTSTANDING AMOUNT. I HAD THEN GONE TO THE AIRTEL OFFICE TO SUBMIT THE RECEIPT OF PAYMENT OF OUTSTANDING WHEN THE OFFICE BEARER INFORMED ME THAT THEY WILL NOT BE ABLE TO REACTIVATE THE NO. AS MY NO WAS BLOCKED DUE TO  FRAUD.

11. I strongly am of the opinion that airtel’s solidarity with vodafone was completely biased and unjust which is why this case must be thoroughly investigated  by consumer court and the relevant legal action be taken against airtel.

Image Uploaded by Sanjib Das: