| Name of Complainant | |
| Date of Complaint | September 19, 2018 |
| Name(s) of companies complained against | Airtel, Airtel Complaints |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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Sudhir Hirawat
2:13 PM (13 minutes ago)
to 121, nodalofficer.raj, appellate.raj, ap
Ref: OUTGOING BARRED ON OUR LAND LINE NUMBERS 0141 4019991 AND 0141 4019993 ACCOUNT NO.12272640
Dear Sir,
In reference to the above we have following complaint which we are facing by installation of Airtel’s second exchange. We are with same connections by last 12 years always pay bills on time.
ISSUE :AIRTEL LANDLINE TO AIRTEL LINDLINE PHONE CALL CHAT NOT POSSIABLE.
1. WE COMPLAINT FOR THE ISSUE REGULARLY BUT NO ACTION HAS BEEN TAKEN.
2. BY LAST TWO MONTHS RAISING THIS ISSUE IN REGULAR INTERWELL BUT AFTER SOME DAYS WITHOUT RECTIFY THE ERROR THEY CLOSE THE COMPLAINT AFTER MAKING TWO THREE CALLS FOR SYMPATHY .
3. BY LAST TWO BILL CYCLES WE STOP PAYING BILL TODAY AIRTEL BARRED OUR OUT GOING SERVICES AS WELL AS BROADBAND.
4. TODAY I CALL ON 198 CUSTOMER CARE CONNECTED ME TO SUPERVISOR SHE SAID WE CANT BE ABLE TO CHECK YOUR ACCOUNT FIRST PAY THE BILL THEN ONLY WE CAN HELP YOU. MY QUESTION IS WHEN BY LAST TWO MONTHS NOTHING HAS HAPPENED HOW CAN I TRUST THET AFTER PAYMENT THEY RECTIFY THE PROBLEM.
5. IF CUSTOMER IS ON FAULT HE PAYS ALL PENALTY BUT WHEN COMPANY ASSURE FOR SERVICES AND NOT GIVING IS THERE ANY CLAUSE FOR THEM. i AM READY TO PAY BILL RIGHT NOW BUT IN THERE ANY RESPONSIBLE PERSON WHO GIVE US ASSURANCE FOR RESOLUTION.
6. I CAN PROVIDE ALL COMPLAINT RECORDS IF YOU REQUIRE HOPE FOR THE REPLY.
TO DO SMOOTH SOLUTION AND BE WITH AIRTEL PLEASE LOOK FOR THE MATTER AND GIVE US RESOLUTION TO AVOID ANY FURTHER ACTION IN SAFETY AND RIGHTS OF A CUSTOMER.
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