| Name of Complainant | |
| Date of Complaint | April 8, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Sir/Mam,
I am having a Airtel postpaid connections more than years & my Mobile No 9925 335 885, but since last 3 days my SIM card not working & no showing any network connection. In this case I have called airtel call center on 8 th April for this issue. Customer care executive told me your SIM card was damaged & You have to visit your nearest Airtel store for replace SIM. I told this executive in our city & state are totally lockdown, then your store will opened?? & this executive confirmed told me that our all store are working. Also told me that visit the store & our manager replased SIM immediately.
In our city totally Lockdown & very tough condition, As per executive guidance I visited more than 3 to 4 store but all this airel store closed. So that I have complaint to again for misguide & mentaly harase to me. But the Airtel customer care executive not take complain for this & told me that there is no any option for this matter in our complaint software.
Finally Till the time my SIM not working, currently I am working with banking industry. In my job my mobile phone most important for provide customer service to my customer.
So, kindly do needful in this matter…
Regards,
Bharat Raninga
Mo. 9925 335 885/ 95588 11700
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