| Name of Complainant | |
| Date of Complaint | July 2, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I do have enough evidences[as attached] that so called Airtel 4G network was completely down and they were unable to provide any service to me since 21st May till 25th June .
I have sent them numerous number of mails but entire month had gone ,I couldn’t even receive a call or make a phone call to your 121 number, unable to connect helpdesk and open network.
Despite of having a platinum account of Airtel, I had to buy and use prepaid connection of Jio to resume my office work from home during the lockdown period. Do they have any logic behind this denial of service? Where it is mentioned that as a service provider you charge rentals to a customer without providing any service for more than a month?
I am not going to pay any rental for the month of May-June as I couldn’t use any of your service [neither data nor voice] since 21st May till 25th June. As you are unable to waive the last month rental off for me, hence keeping appellate in loop I wrote mail,however they also responded through auto replies.How come they ask for bill amount of 588/- for the month when I couldn’t make or receive phone calls using the Airtel number and stuck to an edge connectivity.
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