| Name of Complainant | |
| Date of Complaint | October 4, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
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I want to be compensated for loss of business due to the blockade of my mobile money account, I was in the middle of a govt contract when my internet bundles expired, then I was sent little money from a partner in the UK before I knew it they blocked my account, i couldn’t access the funds to buy my bundles and the deadline passed. The whole helpline doesn’t work its automated no person to speak to, I was told it’s only for a selected few, which I think I is discriminating against us since we cant access a service, the next thing was to transport myself to the service centre where I was told I would be reconnected by midday, and got a call saying in 48 hours no reason stated then they sent me a message claiming they had resolved my issue. Which is again duty of care not observed.
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