| Name of Complainant | |
| Date of Complaint | June 27, 2019 |
| Name(s) of companies complained against | |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
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Complain for : Airtel mobile gallery at Ground Floor, Bhaveshwar plaza, LBS Road, Ghatkopar west, Mumbai 86
Complain about Airtel conversion of post paid plan to prepaid.
At the time of application for conversion they inform us to pay recharge amount + activation amount & then after they accept application.
Sim is getting activated but the recharge amount paid at the time of application is not updated in the system, & due to that since last days our phone is not working.
On calling to customer care , they said recharge not done, so number is not working.
Airtel oulet people are just fooling the customers. Pathetic service, lack of knowledge of outlet people, rude behaviour . Billing they are charging like anything. Anytime they swap the plan into any other plan without any prior intimation.
Inspite of making the recharge payment of Rs. 499 ( prepaid plan 399 for 3 months) ncluding activation charge, we are suffering and not able to utilise phone no.
Such type of malpractices should control by Trai.
- Kindly do justice for the public interest.
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