Name of Complainant	Vigneshwari
Date of Complaint	April 2, 2019
Name(s) of companies complained against	Airtel
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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These are the mails sent by me and the replies sent by Airtel customer care

On Sat, 23 Mar 2019 at 04:07 PM <viki.vigneshwari@gmail.com> wrote:

Hi,

     I have recharged my mobile number 9789056752 for Rs.169 on Feb 26, 2019 through airtel website using icici account. The payment has been failed but the same has not been refunded till date. I have raised a complaint to customer care and the complaint reference numbers are

  CONRC20305069657

  CONRC30311731623

  CONRC20313999006

  CONRC20323212708

Even though I’m raising  so many complaints still my money has not refunded to my account. They finally said to send a complaint mail to this email ID along with the bank statement. So I am attaching the same have a glance at it. Please refund my amount as early as possible don’t let me mail u 1000 times for this issue this is my kind request. Thanks in advance.

On Sat, Mar 23, 2019, 5:18 PM 121 <121@airtel.com> wrote:

Dear Customer,

Warm greetings from Airtel!

This is in reference to your email regarding online recharge benefit not received for your Airtel mobile number 9789056752.

At the outset, I regret the inconvenience caused to you.

I would like to inform you that your concern registered with reference number CONRC30311731623 has been addressed. Our concern team reverted that, since it is a failed transaction, amount is not received from our end. Hence, requested you to contact respective bank or concern support team for better assistance in this regard.

We request your cooperation in this regard.

Thanks for writing to us. Delighted to assist you.

Best Regards,
Suseetha Reena
Advisor : Customer Experience
Bharti Airtel Ltd

On Sat, 23 Mar 2019 at 06:37 PM <viki.vigneshwari@gmail.com> wrote:

I have already checked with the concerned bank. But the problem is not from their end. Ur Customer care people said they had refunded the amount on March 10,2019 7.47 PM. But the same has not been reflection as u can see in the statement. where is my money? Do u want me to escalate the issue?

On Sun, Mar 24, 2019, 10:11 AM 121 <121@airtel.com> wrote:

Dear Customer,

 

Warm greetings from Airtel!

 

I am Bhargavi Annareddy, your Airtel experience advisor.

Ba

I am writing in response to your email expressing concern over online recharge benefit not received for your Airtel mobile number 9789056752.

 

Thank you for sharing the concern. we are looking into the matter and will get back to you within 72 hours.

 

Thank you for your cooperation.

 

Best Regards,
Bhargavi Annareddy
Advisor : Customer Experience
Bharti Airtel Ltd

On Sun, Mar 24, 2019, 10:56 AM vigneshwari vikki <viki.vigneshwari@gmail.com> wrote:

yes i will wait for another 72 hours if the issue is not been resolved I have no choice I’m not threatening you but legally I will face ..it’s not about money but for the customers who r all in my club. This is the second time I am facing this irresponsible responses. Hope you will refund my amount back.

On Wed, Mar 27, 2019, 2:53 PM vigneshwari vikki <viki.vigneshwari@gmail.com> wrote:

So u have successfully crossed 72 hours without taking any action regarding the issue. What a customer care fantastic guys keep it up see u Ms.Bargavi Annareddy. Just keep my 169 rs I don’t want that money.  Iam going for legal opinion. You have lost one customer and I will make all my family members to discontinue using the Airtel Network. I have airtel DTH too. I know this will not affect u in anyway but u lost our trust. Thank u for the honourable service.

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