| Name of Complainant | |
| Date of Complaint | August 2, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Airtel has auto renewed Amazon prime subscription in my number without my consent, the movement o got the text message, I immediately called 198 customer care and unsubscribed it on the same day. But still they have charged Rs.999 in my account. Even though I have not used Amazon prime account. Thereby I want them to waive off this additional charges which they have put to my account. Even though I spoken to them many times, they are not ready to listen to me and asking me to pay the Amazon prime auto renewal account charges despite unsubscribing it.
I have not subscribed for Amazon prime auto renewal options, but Airtel people have auto-renewed and charged me Rs.999 including GST as per below break up. I want this auto renewal amount to be waived off because I have unsubscribed it immediately after seeing their text message and not used.
Breakup:
1. Last Billed Outstanding (With GST) Rs: 0
2. Pre-Rata Rental (Without GST) Rs: 241.61 (from bill cycle start date i.e 24-07-2020 to till date i.e 02-08-2020)
3. One time Charges (Without GST) Rs: 846.61 (amazon prime auto renewal charges)
4. Unbilled Usage (Without GST) Rs: 0
5. GST Rs: 195.87
6. Security Deposit Rs: 0
