| Name of Complainant | |
| Date of Complaint | April 17, 2019 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I have an Airtel landline and my plan was Rs. 399 rental (Rs. 473 including tax) until the end of February 2019. On 30th March 2019, I got a call from customer care telling me that they are offering few selected customers a new offer. This was landline plus broadband service for Rs. 400 including tax and all local and STD calls are free. When I asked them for an email or sms confirmation, I was informed that this is not possible as customer care executives dont have email facility. I asked the lady many times if there will be any extra charges and I was promised that Rs. 400 will be final and nothing more will be required beyond this.
However, the bill I have received on April 12th 2019, is for Rs. 643.46. When I called customer care, I was informed that my plan has been changed to Rs. 499 rental and all calls are chargeable.
I am very disappointed with this service and I want the plan that was promised to me. The call from customer care on 30th March should have been recorded and that will be proof for this incident.
Kindly do the needful.
Image Uploaded by Rueben Dinakar:
