Name of Complainant	ROHIT DANGAYACH
Date of Complaint	February 17, 2018
Name(s) of companies complained against	Airtel, Airtel Complaints
Category of complaint	Mobile Phone
Permanent link of complaint	Right click to copy link
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DEAR SIR,

I AM ROHIT DANGAYACH AUTHORIZED SIGNATORY AS WELL AS OWNER OF WHOLESALEBOX INTERNET PRIVATE LIMITED. I HAVE BEEN USING AIRTEL CORPORATE MOBILE POSTPAID CONNECTIONS 9116123791 AND OTHERS FOR 2 YEARS AND NOW I WANT TO PORT OUT FROM BHARTI AIRTEL LIMITED TO VODAFONE BUT AIRTEL REJECTS MY PORT OUT REQUEST EVERYTIME.

I HAVE GIVEN PORT OUT REQUEST TO THE AIRTEL AS WELL AS VODAFONE WITH MY DOCUMENTATION MANY TIMES BUT EVERYTIME BHARTI AIRTEL LIMITED REJECTED THE REQUEST. I DISCUSSED WITH AIRTEL THROUGH MAIL WITH THEIR APPELLATE TEAM OF AIRTEL.THEY SUGGESTED ME THAT THEY NEED MY LETTER REQUEST ON MAIL.

I HAVE SENT ALL DOCUMENT WITH THE AUTHORIZED LETTER WITH ALL SIGNATURE AND STAMP OF COMPANY. THEY CHECKED IT AND VARIFIED ME ON 5TH FEB’18 THAT THE LETTER IS VALID FOR PORT OUT REQUEST BUT WHEN I GAVE PORT OUT REQUEST ON THE LETTER, THEY AGAIN REJECTED.

I ASKED TO AIRTEL CUSTOMER CARE AT 121 THEY SAID THAT THEY DON’T HAVE ANY KNOWLEDGE ABOUT THIS.THEN I WENT TO LOCAL BHARTI AIRTEL LIMITED OFFICE.THEY ALSO SAID THAT THEY ARE HELPLESS AND GAVE ME ANOTHER MAIL ID WHICH IS ENTERPRISE@IN.AIRTEL.COM.

I HAVE SENT MANY MAIL ON THIS MAIL ID BUT THEY DON’T REPLY ME. 6 MONTHS ARE GONE WHEN I HAVE BEEN REQUEST TO AIRTEL FOR PORT OUT MY NUMBERS BUT THEY STILL DON’T LISTENING ME.THEY HAVE MADE ME TOTALLY FRUSTATED.

SO NOW I WANT TO A COMPLAINT AGAINST THE BHARTI AIRTEL LIMITED URGENTLY. I WOULD LIKE TO TAKE NECESSARY ACTION AGAINST THE BHARTI AIRTEL LIMITED.BUT I DON’T UNDERSTAND WHAT SHOULD I DO NOW.BECAUSE I TIRED TOTALLY BY MAKING PORT OUT REQUEST.I HAVE DONE ALL THE NECESSARY THINGS WHICH THE AIRTEL SAID ME ON MAILS.

NOW THEY DON’T REPLY ME ON MAILS.I WANT TO MAKE A COMPLAINT AGAINST THE BHARTI AIRTEL LTD.THEY HAVE BEEN GIVING ME HARASSMENT FOR LAST 6 MONTHS.I HAVE CLEARED ALL THE OUTSTANDING AMOUNT OF BHARTI AIRTEL LIMITED FOR PORT OUT.

BUT THEY ARE STILL MAKING THE INVALID LETTER OF AUTHORIZATION FOR PORT REJECTION. I HAVE SAID MANY TIMES ON MAIL TO SEND MY LETTER WHICH YOU HAVE IN YOU SYSTEM.

I WANT TO CHECK WHERE THE LETTER OF AUTHORISATION IS NOT VALID FOR PORT OUT.BUT THEY DON’T SEND ME ANY OF LETTER.IT SHOWS THAT THEY ARE MAKING ME FOOL ON MAILS THAT CONFIRMS THE PORTABILITY OF MY MOBILE NUMBERS WILL BE DONE NEXT TIME.BUT AT THE TIME OF PORT REQUEST THEY SLIGHTLY REJECTS THE REQUEST.

IT HAVE BEEN HAPPENING FOR LAST 6 MONTHS CONTINUOUSLY HAVE PAID 6 BILLS OF AIRTEL WHICH I DON’T WANT TO PAY.I HAVE TO PAY BECAUSE ACCORDING TO THE RULES OF PORTABILITY , THE OUTSTANDING SHOULD BE CLEARED.WHEN 1ST TIME I GAVE THE PORT OUT REQUEST AND THEY REJECTED THEN THEY TOLD ME THE PORT OUT PROCEDURE IN WHICH THEY SAID THAT FOR PORT OUT FIRSTLY I NEED TO GENERATE UNIQUE PORTING CODE AND SUBMIT THE NECESSARY DOCUMENT TO THAT COMPANY IN WHICH I WANT TO PORT OUT.

I DID ALL THAT NOT A SINGLE TIME BUT FOUR TO FIVE TIMES BECAUSE OF THEIR REJECTION.1ST OF ALL THEY ARE MAKING INVALID LETTER ISSUE.WHEN I DISCUSSED WITH AIRTEL CUSTOMER CARE ABOUT LETTER THEN THEY MADE PAYMENT ISSUE WHILE I HAVE PAID ALL THE OUTSTANDING ALREADY.

THEN I SENT THE RECEIPT OF PAYMENT THROUGH THE MAIL.THEY CHECKED AND THE CONFIRMED ME THAT PAYMENT HAS BEEN DONE.ITS A TOTALLY HARASSMENT MOMENT THAT THEY DON’T KNOW THE PAYMENT HAS BEEN DONE OR NOT. I CONFIRMED AIRTEL BY THE RECEIPT THAT THE PAYMENT HAS BEEN PAID.

ANYWAYS AFTER THIS THEY SENT ME A MAIL IN WHICH THEY CONFIRMED ME THAT THERE HAD NO REASON OF REJECTION THIS TIME AND I NEED TO MAKE PORT OUT REQUEST AGAIN.I NEED TO GENERATE UNIQUE PORTING CODE AGAIN AND SUBMIT THE DOCUMENTS TO VODAFONE. I DID AGAIN THE DOCUMENTATION AND THEY AGAIN REJECTED THE REQUEST BY THE SAME REASON INVALID LETTER.

I WAS TOTALLY SURPRISED THAT WHAT THE HELL IS AIRTEL DOING WITH ME,AFTER CONFIRMED ON MAILS,HOW CAN THEY REJECT THE PORT OUT REQUEST WITH THE SAME REASON. SO NOW I WANT YOUR HELP.PLEASE CONTACT ME AS SOON AS POSSIBLE ON MY CONTACT NO. 9116134794

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