| Name of Complainant | |
| Date of Complaint | July 10, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I had sent this email to 121@in. airtel.com after talking to airtel representatives & sent few reminders. But haven’t received a single response.
Please find the trial email below and do the needful which is regarding phone number : 9150897966
On 19th Jun tried recharging the number “9150897966* for ₹598. Amount deducted from my bank account, but did not receive any confirmation message from airtel. Please note here Airtel thanks app also did not show any signs of a successful recharge.
On 20th I tried to recharge again for ₹598. But payment failed. Even now no update on Airtel thanks app about my previous attempt to recharge for ₹598.
Since there was no updates on my earlier attempts, on 21st tried to recharge for ₹379 only. Amount got deducted. But to my surprise airtel thanks app showed two successful recharges ₹379 & ₹598 with same validity of 84 days which is from 20th Jun to 12 Sep.
Immediately called customer service to register a complaint, a representative who could speak only kannada was connected. Explained the issue in english as I don’t know the language she was talking. She told 598 plan became invalidated and only 379 is active. But I won’t get the refund for 598. When I asked her why there was no updates on the successful recharge of ₹598 anywhere till ₹379 recharge she couldn’t answer. When I wanted to talk to her superior she told I will get a callback from someone in Tamilnadu within 4 hours.
I received a call in the evening from a lady who was very rude throughout. She kept repeating same thing that I shouldn’t have recharged second time when amount got recharged already. She never listened to me when I told that I haven’t received the confirmation about the recharge (₹598) and neither that was reflecting in airtel thanks at my end.
When I asked her to connect to a higher official she said higher official knows only kannada. Finally She said someone will call me next day and disconnected the call.
I waited for few days but no one called me. I called again on 26th jun and after waiting for long time call got connected to a representative. When I explained the issue he advised me to send email to resolve this issue.
I am 200% sure that there is a technical glitch in your system otherwise why would you all of sudden show a successful message for a recharge that happened couple of days back?
If it was shown that a successful recharge had happened at the right time why would a sane person again recharge on top of it to nullify the previous amount?
Finally Even if both went through why do you show both recharge with same validity dates. Shouldn’t be applying the recharge after active plan expires i.e. After ₹598 plan expires as ₹379 plan is not a top plan plan. Or one of the amounts should have been refunded which is what BSNL does to their customers in such cases. I didn’t expect this from country’s largest mobile network.
Please refund my money back else you will be facing the consequences for the same.
FYI – After going through such poor customer service, I already started thinking to port my entire six mobile connection of my family’s out of airtel.
