| Name of Complainant | |
| Date of Complaint | January 29, 2019 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Respected CC Executive,
I am 15 year old AIRTEL Postpaid Customer. My number is 9998008839. Here is my LOG what i went through in last few days. PLEASE HELP ME to solve it.
22-01-2019: I called customer care to convert to PREPAID, They refused and asked me to shift to Rs.199 POSTPAID Plan. I said OK and then thay again called that they ll give Rs.249 plan which I SAID NO and told that i ll shift to JIO by porting.
22-01-2019: I messaged 1900 for PORT and got UNP number.
23-01-2019: Got message from AIRTEL that they shifted my plan to Rs.199 without my concent.
24-01-2019: I went to AIRTEL CENTER at NEW CG Road, Chandkheda and executive MR DESAI / MANISH SENMA behaved rudely to me and told that now PREPAID plan cannot be converted till 90 days.
24-01-2019: I took new JIO SIM for porting. I paid EXTRA 150 Rs to AIRTEL so that my bill remains OVERPAID so that my porting request cannot be rejected.
25-01-2019: I got SMS from AIRTEL that my plan has been changed to AIRTEL PREPAID without my concent.
So again I recharged few Rs to use my SIM for few days.
29-01-2019: Got message from JIO that PORTING cannot be completed as my number 9998008839 is not active.
29-01-2019: Went to AIRTEL CENTER at NEW CG Road, Chandkheda and executive MR DESAI / MANISH SENMA told me that now you solve it by yourself by email to AIRTEL centers or whatever you can do.
Regards,
Dhaval Bharatkumar Patel.
Image Uploaded by Dhaval Patel:
