Hi,

I am reaching out to you for the registered name and account for the below connection:

Name: Sumit Das

LandLine no: 04048527784

Registered Phone number: 9676782708

Few SR complaint no. which are closed without resolution:

120281000

118865156

120281000

120604306

120604306 (Reopened on 19/08)

Note: These are just a few complaints which I could retrieve from my messages. There are more which I could not find.

Airtel technicians/Agents who worked on the case during this whole period of 3 months:

Name: Hanumanth

Phone: 8374241902

Name: Chanakya

Phone: 6304177815

Name: Rajesh

Phone: 9346748709

Name: Ragu G

Phone: 8448195444

Name: Vinod

Phone: 8448194427

Name: Ayaan

Phone: 7981934592

Issue: I have been lodging complaints with Airtel for the said broadband connection from last 2-3 months and everytime these technicians call me, waste my time, asks me to switch on/off the router in the middle of the night/morning, asks me to check the ring in the DSL, visits my place often and leaves without resolution, takes the happy code forcefully and closes the complaint without any resolution.

This is the same thing which has been happening for the period of 3 months. I have made hundreds of calls to the Airtel Customer Support 121, and all they have to say is I have escalated it and the internet will be fixed by 24-48 hours. Again I call after the waiting time and they give another waiting time of 24-48 hours and this goes on and on.

Really frustrated with Airtel, I have also tried disconnecting the connection but these technicians asked me not to disconnect as we are working on your issue. This incident happened 20 days ago and still the connection is not fixed neither they allowed me to disconnect so that I can switch to a different SPN.

Today, I have escalated this issue to Airtel apealette and Nodal as well.

Regards,

Sumit (A frustrated Customer)

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