| Name of Complainant | |
| Date of Complaint | June 19, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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We had applied for Airtel broadband connection on 4th June 2020.
The Airtel person too advance of Rs. 2828 from us and post it he never came to install the set up. We have called him up multiple times and asked to come and install. Finally we asked him to cancel the connection request and provide a refund since he was incapable of the set up installation. It’s been 15 days now and we still haven’t got the refund. The associated Airtel person is not taking our calls anymore and when we went to Airtel office, they mentioned that they cannot take this request. I am adding details required below:
9815049751 – Contact of Airtel person who took the advance payment.
Below messages received on the consumer mobile number (83778 88456):
Hi, your Airtel Xstream Fiber Digital Application Form No. is 01721497555. Our engineer will call you within 24 Hrs. to schedule an appointment for activating your connection.
Dear Customer Your airtel product payment txn id : 604964447 of Rs : 2828.0 is processed successfully.Please keep the txn id for future reference.
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