| Name of Complainant | |
| Date of Complaint | May 7, 2019 |
| Name(s) of companies complained against | Airtel Karnataka |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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After checking feasibility part, Airtel customer executive told that broadband connection would be done in 24 hours after payment. I paid the required amount and documents on 29th April 2019 .
After that I had 4/5 times call and lots of mails conversions. Finally they said the area is not feasible for connection as the digging operation is not allowed for cable correction. But my concern only two most important things.
- Why they informed me after 4 days.
- Why they did not communicate in the mail. The mail conversion and telephonic conversion is not sync. In mail, it always say that the work is progression with high priority and it will be solved in 48 hrs. From 3rd day onward, I had been communicating through mails. Gradually, I added most of the escalation teams in the mail. These are nodal southabts <nodal.southabts@in.airtel.com>, appellate <appellate@in.airtel.com>, 121 <121@airtel.com>, appellate.southabts@in.airtel.com, 121@in.airtel.com, appellate.kk@in.airtel.com
But, not a single person in the teams replied with proper reason. But they were saying all in the phone. Why they are afraid or escape all these in writing in mail?
After 10 days, they told that it is not possible to install, but still in mail they are writing the work is in progress and would be resolved in 48 hrs.
For these kind of customer services, the Airtel market in all areas are falling. All the levels of executives are responsible for the same.
Only one image file (converted from mail PDF) is attached herewith.
Image Uploaded by Abhijit Das:
