Name of Complainant	sundaramoorthy
Date of Complaint	April 16, 2020
Name(s) of companies complained against	Airtel
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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This is Sundaramoorthy. I requested for a broadband connection From airtel having 100mbps speed. I got a call from airtel representative and she has sent all the available plan. i have selected 799 plan(100MBPS) plan. And i did payment before the installation also.
After the installation when installation engineer checking the speed, it was showing only 16mbps. Immediately I asked him that I have requested for 100mbs speed plan. He told he was instructed to give only 16mbps plan. i called to that airtel representative she did not pickup my call. In a critical situation only, I opted for high speed internet. But now I ended up with wrong connection. Kindly take necessary action and increase the speed ASAP.
Please here i attached all the payment details for your reference.
Please take the scenario on high importance and resolve on urgent basis.

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