| Name of Complainant | |
| Date of Complaint | May 22, 2019 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
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Dear Sir
I would like to inform you on the behalf of my client Ms Manisha Singh that on 05 April 2019, my client activated the 30 days international roaming pack – Zone B amounting to 3999 INR on her Airtel no. +91-99717164491. That the Billing cycle start from 12th of every month. My client paid the bill for the month of April, 2019 for the amount of 5238.02 INR (including 3999/- IR pack only for 7 days) inclusive of postpaid plan rental and International roaming pack charges.
Now I want to draw your attention towards the a wrong bill sent by airtel for the month of May 2019 to my client which is standing at 11119.77 INR in which (approx 10500/- is only for internet charges) . The bill is not providing enough information for the itemized list against which my client was charged this amount. This is some sorts of misrepresentation of data usage by airtel because most of the time my client was using corporate WIFI of office or hotel WIFI.
Further my client contacted Airtel Customer Service Center multiple times during the month of April 2019 as well as May 2019 to check whether she has exceeded the limit of 5GB data usage or not which my client was entitled for 30 days in international roaming pack but airtel deliberately and with the ulterior motive and with the bad intention to cheat my client in future, never told the usage of the data which may or may not used by my client. Multiple time my client asked the Airtel Customer Service Center for the usage of the data but neither the customer care nor Airtel application told my client about the usage of the data. Even the customer care services told my client that they hav’t any mechanism to track data consumption while the customer is on international roaming.
That while activation of the international roaming pack neither any customer care executive nor any written communication has been given to my client that how she can track his usage of data by her own. The intention of airtel for doing such type of act is only to grab the money from the customer and leaves the customer handicapped and at a total loss. If they airtel does’t have any mechanism to track data consumption while on international roaming it should be in writing and communicate to the customer or set a limit on data usage. As per TRAI guidelines customer should be informed by the service provide for its usage of consumption by any mode of communication i.e. through messages/calls/emails .
It was clearly visible that this type of act is only for take any additional charges from the customer.
Kindly look into this matter as this poor show of service, mis-representation , fraud and wrong billing is constantly causing mental trouble for my client for which the legal notice is already been sent to Airtel.
Looking forward to your honest intervention into this matter.
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