| Name of Complainant | |
| Date of Complaint | June 23, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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Dear Sir ,
In february i have visited airtel customer care sg highway ahmedabad to deactivate my account with landline number 02717 401682 where i was in presence of the airtel executive i was told to call the customer care and it was deactivated with his help . my complaint number was 115567318 as on 11th february 2020.
As the payment was auto pay the payment was auto paid after that and in april i came to know that still my account is not deactivated and the payment is being done regularly by auto pay which i stopped the auto pay and called multiple times but there was no executive available may be due to covid 19 pandemic.
Today again i visited airtel customer care regarding this issue and asked him again to deactivate and refund my payment which i have done through auto pay after deactivating my account . I request you to deactivate my account and cancel the last 2 months billing in addition arrange refund for my payment done in february and march . New complaint number is 118796664 dated 20th june 2020.
This time i think i sound loud and clear that my account should be deactivated and reverse my billing and arrange refund at the earliest .Please do the needful
As the payment was auto pay the payment was auto paid after that and in april i came to know that still my account is not deactivated and the payment is being done regularly by auto pay which i stopped the auto pay and called multiple times but there was no executive available may be due to covid 19 pandemic.
Today again i visited airtel customer care regarding this issue and asked him again to deactivate and refund my payment which i have done through auto pay after deactivating my account . I request you to deactivate my account and cancel the last 2 months billing in addition arrange refund for my payment done in february and march . New complaint number is 118796664 dated 20th june 2020.
This time i think i sound loud and clear that my account should be deactivated and reverse my billing and arrange refund at the earliest .Please do the needful
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