Air ticket price refund as the flight cancelled . Airline refunded that to Travolook. But Travolook not refunding to me

Name of Complainant Bhupendra Pattnayak
Date of ComplaintJuly 31, 2021
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link
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Text of Complaint by Bhupendra Pattnayak:

I have booked a ticket for my Father to travel from BBSR to HYD for 15th April 9:40 AM in Indigo 6E 283. But the flight got cancelled for technical issues. Indigo have full refunded the fare RS- 4963/- to travolook. But Travolook did not refund anything to me even after multiple email followup.
Dont know who can help me on this.
Attached the email and ticket copy

Image Uploaded by Bhupendra Pattnayak:

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